RBI GRADE B PHASE 2 EXAM 2017 MAINS MCQ STUDY MATERIAL ON PAPER 3 FINANCE & MANAGEMENT TOPIC PERFORMANCE APPRAISAL
1. Rearrange the steps in appraisal process.
A. Objectives of performance appraisal
B. Establish job expectations
C. Design in appraisal programme
D. Performance Management
E. Appraise performance
F. Performance interview
G. Archive appraisal data
H. Use appraisal data for appropriate purposes
a. DCHGFABE
b. HGFEDBCA
c. ABCFGHDE
d. ABCDEFGH
2. Which of these is an issue while designing an appraisal programme?
a. Quality
b. What methods of appraisal are to be used
c. Quantity
d. Cost of effectiveness
3. State true or false
Raters can be immediate supervisors, specialists from the HR department, subordinates, peers, committees, clients and self - appraisals or a combination of all.
a. True
b. False
4. When appraisals are made by superiors, peers, subordinates and clients then it is called ____.
a. 360 degree feedback
b. 180 degree feedback
c. Self - appraisal
d. None of the above
5. Which company first developed the 360 degree system of appraisal?
a. Wipro in 1990
b. Godrej Soaps in 1991
c. General Electric, US in 1992
d. None of the above
6. Which factors lower the accuracy rate of the rater?
a. The rater is aware of personal biases and is willing to take action to minimise their effect
b. Performance factors are properly defined
c. The rater has documented behaviours to improve the recall
d. The rater is unable to express himself or herself honestly and unambiguously
7. Which of these is one of the seven criteria for assessing performance?
a. Community service
b. Interpersonal contact
c. Need for supervision
d. All of the above
8. Which is the simplest and most popular technique for appraising employee performance?
a. Rating Scales
b. Critical Incident
c. Cost accounting
d. BARS
9. State true or false
i. In the forced choice method the rater is forced to select statements which are readymade.
a. True
b. False
10. Which of these is a major weakness of the forced distribution method?
a. Assumes that employee performance levels always conform to a normal distribution
b. Work is reliable
c. The error of central tendency
d. None of the above
11. Which method is used for evaluating the performance of executives or supervisory positions?
a. Psychological Appraisals
b. Assessment Centres
c. Behaviourally Anchored Rating Scales
d. 360 degree feedback
12. In which country was the assessment centre first build?
a. US and UK
b. India
c. China
d. Japan
13. What does the 360 degree feedback assess?
a. Communication Skills
b. Behavioural Aspect
c. Team - building skills
d. Soft skills
14. Which of these options are the activities that constitute the core of performance management?
a. Performance interview
b. Archiving performance data
c. Use of appraisal data
d. All of the above
15. Which is the biggest challenge faced while conducting performance appraisal?
a. Evaluating performance of self - managed teams
b. Presence of a formal appeal process
c. Appraisals based on traits are to be avoided
d. None of the above
16. What is the main objective of job evaluation?
a. Job is rated before the employee is appointed to occupy
b. It is not compulsory
c. To define satisfactory wage and salary differentials
d. None of the above
17. Which of these options is one of the non - analytical methods of job evaluation?
a. Job - grading method
b. Point ranking method
c. Factor comparison method
d. None of the above
18. Which of these is an alternate to job evaluation?
a. Wage survey
b. Employee classification
c. Decision Bank Method
d. None of the above
20. Which of these is an advantage of the critical incidents methods while performing performance appraisal?
a. Minimise inventory costs
b. Negative incidents are generally more noticeable than positive ones
c. Evaluation is based on actual job behaviour
d. None of the above
21. What is the full form of "BARS"?
a. Behaviourally Anchored Rating Scales
b. Baseline Accounting and Reporting System
c. Budgeting Accounting and Reporting System
d. None of the above
22. What do behaviourally anchored scales represent?
a. The scales are anchored by descriptions of actual job behaviour
b. Superiors would feel comfortable to give feedback
c. A range of descriptive statements of behaviour varying from the least to the most effective
d. None of the above
23. Who conducts the field review method?
a. Peers
b. Supervisor
c. Subordinates
d. Someone from corporate office or the HR department
24. Which of these is mentioned in a typical confidential report?
A. Leadership
B. Ability to reason
C. Integrity
a. A & B
b. A & C
c. A, B & C
d. B & C
25. Which performance appraisal methods consumes a lot of time?
a. Essay method
b. Rating Scales
c. Critical incident
d. Tests And Observation
26. On what parameter does the cost accounting method measures performance?
a. Based on merit
b. Monetary returns the employee pitches to his/ her organisation
c. Comparing workers performance with his colleagues
d. Based on confidential report of the employee
27. Who was the first person to give the concept of Management by Objectives?
a. Edwards Deming
b. D.W. Cheetham
c. Peter F. Drucker
d. None of the above
28. Rearrange the steps involved in the management by objective process.
A. Setting the performance standard for the subordinates
B. Establishing new goals and new strategies
C. The actual level of goal attainment
D. Establish the goals
a. ABCD
b. DCBA
c. BCDA
d. DACB
29. The focuses of psychological appraisals are on _____.
a. Future potential
b. Actual performance
c. Past performance
d. None of the above
30. ______ is an objective assessment of an individual's performance against well-defined benchmarks.
a. Performance Appraisal
b. HR Planning
c. Information for goal identification
d. None of the above
31. What is linked with performance appraisal?
a. Job Design
b. Development
c. Job analysis
d. None of the above
32. Which of the following is an alternate term used for performance appraisal?
a. Quality and quantity of output
b. Job knowledg e
c. Employee assessment
d. None of the above
33. Match the following general applications of performance assessment with their specific purposes
I. Administrative Uses/ Decisions ----- A. Performance Feedback
II. Documentation --------------------- B. Lay - offs
III. Organisational Maintenance/ Objectives ---- C. Helping to meet legal requirements
IV. Developmental Uses ----- D. Evaluation of HR systems
a. I-C, II-D, III-B, IV-A
b. I-B, II-C, III-D, IV-A
c. I-B, II-C, III-D, IV-D
d. I-A, II-B, III-D, IV-C
34. Which of these is the main purpose of employee assessment?
a. Making correct decisions
b. To effect promotions based on competence and performance
c. Establish job expectations
d. None of the above
35. How performance appraisal can contribute to a firm's competitive advantage?
a. Ensures legal compliances
b. Minimising job dissatisfaction and turnover
c. Improves performance
d. All of the above
36. From the strategic point of view, in which three categories can an organisation be grouped?
a. Defenders
b. Prospectors
c. Analysers
d. All of the above
37. Successful defenders use performance appraisal for identifying ____________.
a. Staffing needs
b. Job behaviour
c. Training needs
d. None of the above
38. Analysers tend to emphasise both ______ and _______ and employee extensive training programmes.
a. Skill building and skill acquisition
b. Current performance and past performance
c. Strategy and behaviour
d. None of the above
39. What do successful analysers tend to examine?
a. Division and corporate performance evaluation
b. Current performance with past performance
c. Ideal appraisal process
d. None of the above
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A. Objectives of performance appraisal
B. Establish job expectations
C. Design in appraisal programme
D. Performance Management
E. Appraise performance
F. Performance interview
G. Archive appraisal data
H. Use appraisal data for appropriate purposes
a. DCHGFABE
b. HGFEDBCA
c. ABCFGHDE
d. ABCDEFGH
ANSWER: d. ABCDEFGH
2. Which of these is an issue while designing an appraisal programme?
a. Quality
b. What methods of appraisal are to be used
c. Quantity
d. Cost of effectiveness
ANSWER: b. What methods of appraisal are to be used
3. State true or false
Raters can be immediate supervisors, specialists from the HR department, subordinates, peers, committees, clients and self - appraisals or a combination of all.
a. True
b. False
ANSWER: a. True
4. When appraisals are made by superiors, peers, subordinates and clients then it is called ____.
a. 360 degree feedback
b. 180 degree feedback
c. Self - appraisal
d. None of the above
ANSWER: a. 360 degree feedback
5. Which company first developed the 360 degree system of appraisal?
a. Wipro in 1990
b. Godrej Soaps in 1991
c. General Electric, US in 1992
d. None of the above
ANSWER: c. General Electric, US in 1992
6. Which factors lower the accuracy rate of the rater?
a. The rater is aware of personal biases and is willing to take action to minimise their effect
b. Performance factors are properly defined
c. The rater has documented behaviours to improve the recall
d. The rater is unable to express himself or herself honestly and unambiguously
ANSWER: d. The rater is unable to express himself or herself honestly and unambiguously
Reason: Rest all the options are factors that increase the accuracy rate of a rater
Reason: Rest all the options are factors that increase the accuracy rate of a rater
7. Which of these is one of the seven criteria for assessing performance?
a. Community service
b. Interpersonal contact
c. Need for supervision
d. All of the above
ANSWER: d. All of the above
8. Which is the simplest and most popular technique for appraising employee performance?
a. Rating Scales
b. Critical Incident
c. Cost accounting
d. BARS
ANSWER: a. Rating Scales
9. State true or false
i. In the forced choice method the rater is forced to select statements which are readymade.
a. True
b. False
ANSWER: a. True
10. Which of these is a major weakness of the forced distribution method?
a. Assumes that employee performance levels always conform to a normal distribution
b. Work is reliable
c. The error of central tendency
d. None of the above
ANSWER: a. Assumes that employee performance levels always conform to a normal distribution
11. Which method is used for evaluating the performance of executives or supervisory positions?
a. Psychological Appraisals
b. Assessment Centres
c. Behaviourally Anchored Rating Scales
d. 360 degree feedback
ANSWER: b. Assessment Centres
12. In which country was the assessment centre first build?
a. US and UK
b. India
c. China
d. Japan
ANSWER: a. US and UK
13. What does the 360 degree feedback assess?
a. Communication Skills
b. Behavioural Aspect
c. Team - building skills
d. Soft skills
ANSWER: d. Soft skills
14. Which of these options are the activities that constitute the core of performance management?
a. Performance interview
b. Archiving performance data
c. Use of appraisal data
d. All of the above
ANSWER: d. All of the above
15. Which is the biggest challenge faced while conducting performance appraisal?
a. Evaluating performance of self - managed teams
b. Presence of a formal appeal process
c. Appraisals based on traits are to be avoided
d. None of the above
ANSWER: a. Evaluating performance of self – managed teams
Reason: Rest of the options are the legal issues involved while conducting performance appraisal
Reason: Rest of the options are the legal issues involved while conducting performance appraisal
16. What is the main objective of job evaluation?
a. Job is rated before the employee is appointed to occupy
b. It is not compulsory
c. To define satisfactory wage and salary differentials
d. None of the above
ANSWER: c. To define satisfactory wage and salary differentials
17. Which of these options is one of the non - analytical methods of job evaluation?
a. Job - grading method
b. Point ranking method
c. Factor comparison method
d. None of the above
ANSWER: a. Job - grading method
Reason: Rest of the options are of analytical methods of job evaluation
Reason: Rest of the options are of analytical methods of job evaluation
18. Which of these is an alternate to job evaluation?
a. Wage survey
b. Employee classification
c. Decision Bank Method
d. None of the above
ANSWER: c. Decision Bank Method
20. Which of these is an advantage of the critical incidents methods while performing performance appraisal?
a. Minimise inventory costs
b. Negative incidents are generally more noticeable than positive ones
c. Evaluation is based on actual job behaviour
d. None of the above
ANSWER: c. Evaluation is based on actual job behaviour
21. What is the full form of "BARS"?
a. Behaviourally Anchored Rating Scales
b. Baseline Accounting and Reporting System
c. Budgeting Accounting and Reporting System
d. None of the above
ANSWER: a. Behaviourally Anchored Rating Scales
22. What do behaviourally anchored scales represent?
a. The scales are anchored by descriptions of actual job behaviour
b. Superiors would feel comfortable to give feedback
c. A range of descriptive statements of behaviour varying from the least to the most effective
d. None of the above
ANSWER: c. A range of descriptive statements of behaviour varying from the least to the most effective
23. Who conducts the field review method?
a. Peers
b. Supervisor
c. Subordinates
d. Someone from corporate office or the HR department
ANSWER: d. Someone from corporate office or the HR department
24. Which of these is mentioned in a typical confidential report?
A. Leadership
B. Ability to reason
C. Integrity
a. A & B
b. A & C
c. A, B & C
d. B & C
ANSWER: c. A, B & C
25. Which performance appraisal methods consumes a lot of time?
a. Essay method
b. Rating Scales
c. Critical incident
d. Tests And Observation
ANSWER: a. Essay method
26. On what parameter does the cost accounting method measures performance?
a. Based on merit
b. Monetary returns the employee pitches to his/ her organisation
c. Comparing workers performance with his colleagues
d. Based on confidential report of the employee
ANSWER: b. Monetary returns the employee pitches to his/ her organisation
27. Who was the first person to give the concept of Management by Objectives?
a. Edwards Deming
b. D.W. Cheetham
c. Peter F. Drucker
d. None of the above
ANSWER: c. Peter F. Drucker
28. Rearrange the steps involved in the management by objective process.
A. Setting the performance standard for the subordinates
B. Establishing new goals and new strategies
C. The actual level of goal attainment
D. Establish the goals
a. ABCD
b. DCBA
c. BCDA
d. DACB
ANSWER: d. DACB
29. The focuses of psychological appraisals are on _____.
a. Future potential
b. Actual performance
c. Past performance
d. None of the above
ANSWER: a. Future potential
30. ______ is an objective assessment of an individual's performance against well-defined benchmarks.
a. Performance Appraisal
b. HR Planning
c. Information for goal identification
d. None of the above
ANSWER: a. Performance Appraisal
31. What is linked with performance appraisal?
a. Job Design
b. Development
c. Job analysis
d. None of the above
ANSWER: c. Job analysis
32. Which of the following is an alternate term used for performance appraisal?
a. Quality and quantity of output
b. Job knowledg e
c. Employee assessment
d. None of the above
ANSWER: c. Employee assessment
33. Match the following general applications of performance assessment with their specific purposes
I. Administrative Uses/ Decisions ----- A. Performance Feedback
II. Documentation --------------------- B. Lay - offs
III. Organisational Maintenance/ Objectives ---- C. Helping to meet legal requirements
IV. Developmental Uses ----- D. Evaluation of HR systems
a. I-C, II-D, III-B, IV-A
b. I-B, II-C, III-D, IV-A
c. I-B, II-C, III-D, IV-D
d. I-A, II-B, III-D, IV-C
ANSWER: b. I-B, II-C, III-D, IV-A
34. Which of these is the main purpose of employee assessment?
a. Making correct decisions
b. To effect promotions based on competence and performance
c. Establish job expectations
d. None of the above
ANSWER: b. To effect promotions based on competence and performance
Reason: Rest all the options are the competitive advantage of performance appraisal
Reason: Rest all the options are the competitive advantage of performance appraisal
35. How performance appraisal can contribute to a firm's competitive advantage?
a. Ensures legal compliances
b. Minimising job dissatisfaction and turnover
c. Improves performance
d. All of the above
ANSWER: d. All of the above
36. From the strategic point of view, in which three categories can an organisation be grouped?
a. Defenders
b. Prospectors
c. Analysers
d. All of the above
ANSWER: d. All of the above
37. Successful defenders use performance appraisal for identifying ____________.
a. Staffing needs
b. Job behaviour
c. Training needs
d. None of the above
ANSWER: c. Training needs
38. Analysers tend to emphasise both ______ and _______ and employee extensive training programmes.
a. Skill building and skill acquisition
b. Current performance and past performance
c. Strategy and behaviour
d. None of the above
ANSWER: a. Skill building and skill acquisition
39. What do successful analysers tend to examine?
a. Division and corporate performance evaluation
b. Current performance with past performance
c. Ideal appraisal process
d. None of the above
ANSWER: b. Current performance with past performance
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IMPORTANT BOOKS FOR REFERENCE:
PAPER 2 --Economic and social Issues
1. Buy Indian Economy Since Independence By Uma Kapila
2. Buy Indian Economy 31st Revised edn By Mishra Puri
PAPER 2 --Economic and social Issues
1. Buy Indian Economy Since Independence By Uma Kapila
2. Buy Indian Economy 31st Revised edn By Mishra Puri
3. Buy Indian Economy By Dutt Sundaram
4. Buy Indian Economy: Performance and Policies by Uma Kapila
5.Buy Indian Economy By Mishra Puri
6. Buy Social Problems in India
7. Buy Sociology : Primary Principles Of Sociology
8.Buy Economic Survey 2014
9. Buy World Development Report 2015
PAPER 3 --Finance & Management
FINANCE:
1Buy Indian Economy 31st Revised edn By Mishra Puri
2.Buy Indian Economy Performance and Policies
3. Buy Indian Economy By Dutt Sundaram
4. Buy Economic Growth in India : History and Prospect
5. Buy Public Finance
6. Buy Public Finance
7. Buy Financial Management : Theory and Practice
8. Buy Fundamentals of Financial Management
9. Buy Financial Management : Text
MANAGEMENT
1. Buy Fundamentals of Management : Essential Concepts and Applications
2. Buy Management Fundamentals: Concepts
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